Privacy Policy for IMD ltd

This Privacy Policy explains how this website, https://internationalmedicaldevices.co.uk/ (the “Website”), collects and uses personal data.

If you have any questions or want to exercise your rights, contact us at: info@internationalmedicaldevices.co.uk

Controller details: The legal owner/entity and postal address are currently not specified. For privacy requests, please use the email above.

1) What data we collect

We only collect personal data you choose to provide to us, primarily through our contact form (Fluent Forms):

Name
Email address
Phone number
Message/Comment content
Your consent choice (e.g., marketing/communications checkbox)

We do not intentionally collect sensitive/special-category data (such as health data). Please do not submit sensitive information via the form.

2) How we use your data

We use your data to:

Respond to your enquiry and communicate with you about your request.
Provide information you asked for (e.g., services, updates, clarifications).
Send marketing messages only if you consent (when you tick the relevant checkbox).
Protect the Website (security, abuse prevention, troubleshooting).

3) Legal bases for processing (UK GDPR / GDPR)

Depending on the situation, we rely on:

Legitimate interests (to respond to enquiries and operate the Website safely).
Consent (for optional marketing communications where you choose to opt in).
Legal obligation (if we must keep or share information to comply with law).

You can withdraw consent at any time by emailing info@internationalmedicaldevices.co.uk.

4) Cookies and tracking

We do not use:

Google Tag Manager (GTM)
Google Analytics (GA)
Meta/Facebook Pixel
Google Ads / remarketing / Consent Mode

The Website may still use essential cookies required for core WordPress functionality, security, and basic site operation. We do not use cookies for analytics or targeted advertising on this Website.

5) Who we share data with

We do not sell your personal data.

We may share data only with service providers needed to run the Website, such as:

Web hosting provider: 123 Reg (WordPress hosting)
Technical support/contractors who help maintain the Website (admin access is limited to the owner/administrator and a contractor)

These providers process data only as needed to provide their services.

6) Where data is processed (international users)

The Website is hosted by 123 Reg. Because the Website is available worldwide, your data may be accessed from different countries when we or our service providers operate or provide support. Where required, we use appropriate safeguards for international transfers.

7) How long we keep your data

We keep personal data only for as long as necessary to:

respond to and manage your request,
comply with legal obligations,
resolve disputes,
and maintain records where needed,

or until you request deletion (where applicable).

8) Security

We take reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure.

9) Your rights

Depending on your location and applicable law, you may have the right to:

access your data,
correct inaccurate data,
request deletion,
restrict or object to processing,
data portability,
withdraw consent (where processing is based on consent),
lodge a complaint with a supervisory authority (for example, in the UK: the ICO).

To make a request, email info@internationalmedicaldevices.co.uk.

10) Children

This Website is not intended for children, and we do not knowingly collect personal data from children.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.