Privacy Policy

Last updated: 3 May 2021

INTERNATIONAL MEDICAL DEVICES
1 Riverside Close, Wallington, Surrey, United Kingdom
3rd Floor, Arnott House, 12-16 Bridge Street, Belfast, BT1 1LU
Phone: +44 020 8588 9969 / 07971 280784
Email: info@internationalmedicaldevices.co.uk

1. Introduction

This Privacy Policy explains how International Medical Devices (“we”, “us”, “our”) collects, uses, stores and protects personal data when you visit our website, contact us through our website forms, or otherwise communicate with us.

We are committed to handling personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws. UK public guidance confirms that privacy information should explain purposes, retention, sharing, and individual rights.

2. Who We Are

International Medical Devices is the controller of personal data collected through this website.

If you have any questions about this Privacy Policy or how we process personal data, you can contact us using the details below:

Email: info@internationalmedicaldevices.co.uk
Phone: +44 020 8588 9969 / 07971 280784

3. What Personal Data We Collect

Depending on how you interact with us, we may collect and process the following personal data:

3.1 Information you provide directly

When you complete our contact form, we may collect:

Name
Email address
Phone number
Message content

3.2 Information collected automatically

When you use our website, we may also collect certain technical and usage data, including:

IP address
browser type and version
device information
website usage data
date and time of access
pages visited
cookie identifiers and similar technical information

4. How We Use Your Personal Data

We may use your personal data to:

respond to your enquiries and messages;
communicate with you about your request;
operate, maintain and improve our website;
monitor website performance and security;
comply with legal and regulatory obligations.

5. Lawful Bases for Processing

We process personal data on one or more of the following lawful bases:

Consent — where you voluntarily submit information to us or consent to optional cookies;
Legitimate interests — where processing is necessary for running our website, responding to enquiries, maintaining website security, and managing our business effectively;
Steps taken at your request before entering into a contract — where your enquiry relates to products, services, or business discussions;
Legal obligation — where we are required to process data to comply with the law.

6. How We Collect Personal Data

We collect personal data:

directly from you when you complete a contact form or contact us;
automatically through cookies and similar technologies;
through website systems such as WordPress and Fluent Forms;
through hosting and technical website infrastructure.

7. Who We Share Personal Data With

We do not sell your personal data.

We may share personal data with trusted third parties where necessary for the operation of our website and business, including:

123 Reg as our hosting provider;
website administrators and technical support providers;
WordPress and Fluent Forms related systems;
email service providers;
professional advisers, regulators, or authorities where required by law.

8. International Transfers

We aim to keep personal data processed in accordance with applicable UK data protection requirements.

Some service providers may process personal data outside the UK. Where that happens, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

Enquiries submitted through our website forms may be retained for up to 12 months after the last relevant interaction, unless a longer period is required for legal, regulatory, insurance, or dispute resolution purposes.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure or destruction.

These measures may include:

SSL/secure website connections;
restricted administrative access;
backups;
website maintenance and monitoring controls.

However, no online system can ever be completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

access the personal data we hold about you;
request correction of inaccurate or incomplete data;
request erasure of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
withdraw consent at any time where processing is based on consent;
request transfer of your personal data in certain circumstances;
lodge a complaint with the Information Commissioner’s Office (ICO).

12. How to Exercise Your Rights

If you wish to exercise any of your rights, please contact us at:

Email: info@internationalmedicaldevices.co.uk

We may need to verify your identity before responding to your request.

13. Complaints

If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

14. Children’s Data

This website is not intended to knowingly collect personal data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised “Last updated” date.